Shame on me. I made an error. A small, but very important one. The files that manage the database sector load had a small error in it.
This resulted in bad load balancing between database sectors, thus very very very slow loading speed for new users.
Users who registered between December the 13th and January the 23th will run into this issue. Unfortunately I can’t fix this. luckily, you can. It’s a dirty work around, but so be it.
To get better speed, follow these simple steps:
1. export your current records
2. remove your current account (be sure you have all records exporterted!!) (do this: your account -> click the ‘delete your account’ icon)
3. create a new account
4. import your records with Form structure and Data.
5. your formfields are inserted, but unfortunately not your fieldpreferences. Go to tools -> manage forms ->
update form and update your preferences per field.
The last step is an annoying one, I am sorry about that.
If you run into any issue during any of this steps, please don’t hesitate to contact me.